FAQs and Shipping Policy
Shipping
How long does shipping take? Shipping typically takes 10-14 business days. Please note that this is an estimated timeframe, and actual delivery times may vary depending on your location and other factors.
Where do you ship from?
We ship from our warehouse located in [Your Country/Region].
Do you offer international shipping?
Yes, we offer international shipping to most countries.
How much does shipping cost?
Shipping costs are calculated based on your location and the weight of your order. You can view the shipping cost for your order at checkout.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the shipping carrier's website.
Orders
How do I place an order?
Simply add the Mini Portable Thermal Label Printer to your cart and proceed to checkout. You can pay for your order using a variety of payment methods, including credit card, PayPal, and Apple Pay.
Can I cancel my order?
Yes, you can cancel your order at any time before it has shipped. To cancel your order, please contact our customer support team.
What if I need to change my shipping address?
If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to change the shipping address once your order has been processed.
Product
What kind of labels can I print?
The Mini Portable Thermal Label Printer is designed to print on thermal label paper. This includes adhesive labels, note labels, and various sizes of sticker paper specifically designed for thermal printers.
Is it compatible with my phone/computer?
The printer connects via Bluetooth and is compatible with Android and iOS devices. You'll need to download our app for full functionality. (Note: It is not compatible with desktop computers).
How do I load the label paper?
The printer uses a simple roll feed mechanism. Instructions on how to load the paper roll are included in the user manual, and you can also find a video tutorial on our website.
What is the print quality like?
The printer offers high-quality printing for clear, readable labels and images.
How long does the battery last?
The printer has a long-lasting rechargeable battery that allows for several hours of continuous printing on a single charge.
Troubleshooting
My printer isn't printing.
First, ensure the printer is turned on and has enough battery. Make sure you have the paper loaded correctly. Check your Bluetooth connection. If you are still experiencing issues, please refer to the troubleshooting section in the user manual or contact customer support.
The print quality is poor.
Make sure you are using the correct type of thermal paper. Try cleaning the print head. If the issue persists, contact customer support.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on all of our products. If you are not satisfied with your purchase, you can return it for a full refund.
How do I return an item?
To return an item, please contact our customer support team. They will provide you with a return shipping label and instructions.
When will I receive my refund?
Once we receive your returned item, we will process your refund within 3-5 business days.
Other
How can I contact customer support?
You can contact our customer support team by email at [your email address] or by phone at [your phone number].